ICT VALUE FOR MONEY REPORT

 

OVERVIEW

 

INDICATORS

 

GET STARTED

 

In order to demonstrate value delivered through ICT, this assessment takes into account three factors:

 

How much is spent?

  total (OPEX + CAPEX) ICT spend per employee;

What is provided?

ICT efficiency is a composite index that reflects

  operational capabilities - the range of services provided by ICT (applications and infrastructure management) and

  value add - delivery of ICT enabled projects;

Fit for purpose

ICT effectiveness is a composite index that shows

  quality of ICT services (based on ICT Help Desk data) and

  staff satisfaction with ICT services.

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